I frequently hear a complaint from leaders that people within their organizations are resistant to change.

Where does this resistance come from and how do we deal with it as leaders?   While a certain amount of resistance is human nature, I submit that quite often leaders create their own resistance!

In the book “Spin [...]

“We never get any complaints about that.” This notion is one of the most aggravating statements I hear from business leaders. In many cases, customers don’t take the time to complain. Rather than tell you that they didn’t like their experience, they simply leave and do not come back.

Hence the term: the non-existent customer [...]

Why are we here? Why do we exist? These are the questions of the existential crisis.

Many people and organizations avoid these questions because they can be scary to confront. We fear spiraling into despair, lack of meaning, or irrelevance. It is much more comfortable to cruise along in the status quo, oblivious [...]